At Box Full Gifts & Hampers, we understand that plans can change, and we aim to accommodate where possible.

Cancelling Orders

Any cancellations or amendments to your order must be requested within 24 hours of placing the order, or before the order has been dispatched, whichever comes first.

• Once an order has been shipped or delivered, we are unable to cancel, amend, or offer a refund, due to the perishable and customised nature of our hampers.

We recommend contacting our team as soon as possible if you need to make any changes to your order. We’ll do our best to assist within the allowable time frame.

Damaged or Faulty Items

At Box Full Gifts & Hampers, we take pride in carefully preparing and packaging every hamper to ensure it arrives in perfect condition.

In the unlikely event that you receive a damaged or faulty item, please notify us within 10 business days of receiving your order.

• Do not return any items without first contacting our customer service team.

• Once you contact us, we’ll assess the issue, record the details, and provide an appropriate resolution — which may include a replacement, exchange, or refund where applicable.

• Please note that any items approved for return must be received by us before replacements or refunds can be processed.

Your satisfaction is important to us, and we’re committed to resolving any issues promptly and professionally.

Returns and Replacements

To process a return or replacement, we must first receive the original item. Once we’ve inspected the returned product, we will issue a replacement or alternative resolution based on the situation.

Need Help?

If you have any concerns about your order, please contact our customer service team directly at admin@boxfull.com.au or phone +61 423 522 246 – we're here to help and ensure your corporate gifting experience is seamless and stress-free.